Information on the authenticity of customer reviews

Origin and Publication of Reviews

We publish only reviews that have been technically verified to ensure they originate from individuals who have actually made a purchase in our online shop.

We use the independent review system Reviews.io for collecting and checking reviews.

Verification Process

Reviews can be submitted in two ways:

Automated: After completing a purchase in our online shop, customers automatically receive a review invitation via email.
Proactive: Reviews can also be submitted independently via a form on the Reviews.io platform.

For such a review to be published, a verifiable purchase process is required. For example, the reviewer must provide an order number and/or the email address used for the purchase. This information is then matched with our order data.

Reviews for which insufficient proof of purchase has been provided will not be published.

After successful verification, the review is marked as "verified." This marking is automatically assigned by Reviews.io – we have no influence over it.

No Editorial Influence

All published reviews are displayed unchanged in content.
There is no editorial processing, shortening, or weighting – regardless of whether a review is positive, neutral, or critical.

Only reviews that violate legal regulations or our guidelines (e.g., in the case of insulting, racist, or criminal content) may be removed.

No Publication of Unverified Reviews

We place the highest value on transparency and authenticity. For this reason, we do not publish reviews whose authenticity has not been systematically proven through our verification process.

Legal Basis

This information serves to fulfill the transparency obligation according to § 5b Abs. 3 UWG (German Act Against Unfair Competition), based on the EU Omnibus Directive (2019/2161). The aim of this regulation is to protect consumers from misleading reviews and to ensure fair comparability in online retail.